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Delivery & FAQ's


 

SHIPPING & DELIVERY

 

As all our products are handmade please allow 3-4 processing time after purchase before products are posted.

This allows us to create your products to our high standards and ship them accordingly.

 

As soon as your order is read, we will send you a dispatch email.

 

 

All of our items will be sent out via a tracked service and will require a signature on delivery, all orders are sent using Royal Mail.

 

LOST OR DAMAGED ORDERS

 

Should your parcel be lost or damaged, please contact us as soon as possible in order for us to help to resolve the problem. However, please allow up to 2 weeks before claiming it as a lost parcel. It may just be delayed.

 

 

If the item is returned in its original condition and packaging, we will offer a full refund. You MUST notify us by email before retuning any item.

 

Damaged products will need photographic evidence of any damage and we will issue a refund we see fit dependent upon the product and damage.

 

Returns

 

Unless the item is damaged or faulty, the customer will pay for the return postage and packaging. If your item/s is faulty then we will refund your postage and packaging upon receiving the goods back.

 

On receipt of the returned item/s, we will issue you a refund within 10 working days. You will receive your refund via its original method of payment.

 

This does not affect your statutory rights.

 

Please note all personalised items cannot be returned unless faulty.

 

 

“All Firefly Handmade Creations products are used at your own risks. By following the guidelines and instructions provided we are confident that you will get the most out enjoyment from our products. Firefly Handmade Creations does not accept responsibility for any damage caused as a result of the misuse of our products.”