SHIPPING & DELIVERY
As all our products are handmade please
allow 3-4 processing time after purchase before products are posted.
This allows us to create your products
to our high standards and ship them accordingly.
As soon as your order is read, we will
send you a dispatch email.
All of our items will be sent out via a
tracked service and will require a signature on delivery, all orders are sent
using Royal Mail.
LOST OR DAMAGED ORDERS
Should your parcel be lost or damaged,
please contact us as soon as possible in order for us to help to resolve the
problem. However, please allow up to 2 weeks before claiming it as a lost
parcel. It may just be delayed.
If the item is returned in its original
condition and packaging, we will offer a full refund. You MUST notify us by email
before retuning any item.
Damaged products will need photographic
evidence of any damage and we will issue a refund we see fit dependent upon the
product and damage.
Unless the item is damaged or faulty,
the customer will pay for the return postage and packaging. If your item/s is
faulty then we will refund your postage and packaging upon receiving the goods
On receipt of the returned item/s, we will
issue you a refund within 10 working days. You will receive your refund via its
original method of payment.
This does not affect your statutory
Please note all personalised items
cannot be returned unless faulty.
“All Firefly Handmade Creations
products are used at your own risks. By following the guidelines and
instructions provided we are confident that you will get the most out enjoyment
from our products. Firefly Handmade Creations does not accept responsibility for
any damage caused as a result of the misuse of our products.”